PhocusWire

PhocusWire

“Survey data gives analytics, the number, but it doesn’t give us that emotional connection or the understanding behindthe number. Metis blends the two to support decisions that can really make a difference for the guest experience.” – Barbara Yamamoto, Chief...
Harvard Business Review

Harvard Business Review

Using an algorithm to figure out what customers really want – Big data is helping us move from what we think is important to what the customer thinks is important…It’s what you do with what the data is telling you that makes the difference. Can you resist...
Luxury Daily

Luxury Daily

Can you hear what your customers are not saying? Identifying customers’ unspoken needs and wants allows forward-thinking leaders to find market gaps and inspiration for new products and services. When people freely express their opinions through digital reviews...
Buzzfeed

Buzzfeed

The algorithm that reads luxury hotel reviews to predict what the ultra-wealthy want. A computer told Ana Brant that the ultra-rich care deeply about their breakfast options. This came as a surprise. What do you get the ultra-luxury hotel guests who have everything? A...
Brand Channel

Brand Channel

What better way to make customers feel special than to have Big Data identify desires before they even know they exist? Retailers Turn to Artificial Intelligence to Grow Sales It is getting easier and easier to buy goods online and have them delivered to the doorstep...